Be an I.T. support and you will experience a lot of issue from clients. As support, you will be task to provide quick form of assistance be it over the phone, email, chat or sms. Remote desktop is natively supported in Windows 7 and since most users in client environment use win 7 for as their PC, knowing how to remote the computer of client is a must.

However, we cant remote the PC using the remote desktop. If PC is within the network and you are sure it is online and you are the admin, just do the following to enable remote desktop. Sometimes the setting of the PC just disallows remote desktop and need to be enabled. On user’s end, it would be difficult to give instructions t navigate to remote desktop options or to change the registry to allow remote desktop.

Remotely, the I.T. support can enable it via command prompt using PSEXEC.

Access the PC remotely via elevated command prompt (run as admin). Then by entering the command below, it should allow remote desktop:

reg add “HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlTerminal Server” /v fDenyTSConnections /t REG_DWORD /d 0 /f

This command might need to be followed with allowing a specific user to remote access group if error persist on remote. Check out “Add Remote Destop Group member” for details.

By Kyle

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